Workforce Planning Done For YOU!!
Workforce Leadership for CX Leaders
Who Need Results — Now
You already know workforce management is CRITICAL to service performance, cost control, and employee experience.
What many CX leaders don’t have, especially during periods of transition or growth is the structure, discipline, and execution support needed to make workforce strategy work in real time.
Trusted by leaders across
Healthcare
Banking
Retail
Telecom
BPO
$30k–$50k
Monthly loss from misaligned staffing in 200-seat ops.
20–40%
Typical forecast variance we stabilize in 90 days.
12%+
Agent occupancy balance regained after ACT™.
1 Quarter
That's all it takes to end firefighting — if you act now.
WFM Navigator is an embedded workforce management team designed to support CX and Operations leaders who need results NOW!
This is not training.
It’s not a toolkit.
And it’s not advice without execution.
Navigator becomes part of your operating rhythm, bringing clarity, accountability, and follow-through to workforce decisions.
What WFM Navigator Looks Like in Practice
WFM Navigator goes beyond forecasting and schedules.
It is how workforce strategy is planned, operationalized, and managed
across leadership, operations, and BPO partners every week.
WFM Navigator supports:
Strategic ramp-up and ramp-down workforce initiatives
Alignment of workforce strategy with business priorities and technology changes
Weekly execution cadence that connects leaders, Ops, and BPO partners
Forecasting and staffing accountability across internal teams and vendors
Real-time intraday decision support and performance pivots
Executive-level visibility without micromanagement
If you’ve ever asked, “What does strong workforce management actually look like day to day?”
You’re about to see it.
Take a Sneak Peek Behind the Scenes
We’ve created a short, on-demand walkthrough that shows how WFM Navigator works inside real CX organizations.
You’ll see:
• How we partner with CX leaders at the strategic level
• How Win-The-Week translates strategy into action
• How forecasting and staffing accountability is enforced
• How intraday decisions are managed in real time
• How leaders stay informed without chasing updates
This is a behind-the-scenes look not a sales pitch.
WFM Navigator is a fit if you:
✅ Are an experienced CX or Operations leader
✅ Understand the importance of workforce management
✅ Need execution support while your WFM function is being built or stabilized
✅ Want a true operating partner, not just recommendations
WFM Navigator is not a fit if you:
❎ Are looking for basic WFM training
❎ Want a DIY or self-service solution
❎ Need only occasional advisory support
❎ Want a true operating partner, not just recommendations
Navigator is intentionally high-touch and capacity-limited to ensure impact.
What Leaders Say About Working With SRC
Trusted by CX Leaders Navigating Complex Workforce Challenges
“SRC didn’t just help us plan — they helped us execute. Navigator brought structure, accountability, and confidence during a critical transition period.”
The automation capabilities are incredible. We“What stood out was the discipline. Forecasting, staffing, intraday — everything finally connected. This felt like workforce leadership, not consulting.” 've saved countless hours and improved our customer engagement significantly.
“Navigator helped us stabilize service levels while rebuilding our internal workforce capability the right way. The impact was immediate.”
“The weekly cadence and visibility changed how we operated. We moved from reacting to leading.”
Want to see our operations in action?
Apply To See A LIVE Demo Of Operations
Fill out the short form below. Our team will review your operation’s readiness and reach out within 48 hours for a fit call.