Workforce Management Experts
STOP FLYING BLIND.
START LEADING WITH DATA.
SRC's WFM solutions give you the diagnostic clarity, strategic roadmap, and expert execution you need to build a workforce management practice that actually performs.
Workforce Management Experts
STOP FLYING BLIND.
START LEADING WITH DATA.
SRC's WFM solutions give you the diagnostic clarity, strategic roadmap, and expert execution you need to build a workforce management practice that actually performs.
TRUSTED BY BRANDS
TRUSTED BY BRANDS
WHO WE SERVE
BUILT FOR LEADERS WHO NEED WFM TO ACTUALLY WORK
Whether you're building a WFM practice from the ground up or untangling one that's stalled, we meet you where you are.
OPERATIONS LEADERS WITHOUT A FORMAL WFM TEAM
You're managing headcount and service levels with spreadsheets, gut instinct, and tribal knowledge - and you know it's not sustainable. You need structure, a framework, and someone who's built this before.
Operations Director / VP Ops
CONTACT CENTER EXECUTIVES SCALING OPERATIONS
You're caught between aggressive cost reduction targets and non-negotiable service commitments. SRC helps you find the efficiencies hiding in your current model - without sacrificing the customer experience.
CONTACT CENTER DIRECTOR
HR & TRANSFORMATION LEADERS DRIVING CHANGE
New technology, headcount changes, or a full operational reset - you need a WFM partner who can move fast, align your team, and deliver a roadmap that works on day one and scales over time.
HR LEADER / CCO
WHO WE SERVE
BUILT FOR LEADERS WHO NEED WFM TO ACTUALLY WORK
Whether you're building a WFM practice from the ground up or untangling one that's stalled, we meet you where you are.
OPERATIONS LEADERS WITHOUT A FORMAL WFM TEAM
You're managing headcount and service levels with spreadsheets, gut instinct, and tribal knowledge - and you know it's not sustainable. You need structure, a framework, and someone who's built this before.
Operations Director / VP Ops
CONTACT CENTER EXECUTIVES SCALING OPERATIONS
You're caught between aggressive cost reduction targets and non-negotiable service commitments. SRC helps you find the efficiencies hiding in your current model - without sacrificing the customer experience.
CONTACT CENTER DIRECTOR
HR & TRANSFORMATION LEADERS DRIVING CHANGE
New technology, headcount changes, or a full operational reset - you need a WFM partner who can move fast, align your team, and deliver a roadmap that works on day one and scales over time.
HR LEADER / CCO
Our WFM Solutions
TWO POWERFUL WAYS TO UNLOCK WFM PERFORMANCE
Precision diagnostics or full-speed execution — choose the engagement that fits where you are right now.
DIAGNOSTIC ENGAGEMENT
WFM HEALTH CHECK
You can't fix what you can't see. The WFM Health Check is a deep-dive diagnostic that reveals where your WFM practice is leaking cost, missing SLAs, and operating on dangerous assumptions. Walk away with a clear picture of your current state — and exactly what to do next.
- Identify cost leakage from overstaffing, schedule gaps, and shrinkage mismanagement
- Expose systemic blind spots in forecasting and scheduling accuracy
- Prioritized recommendations ranked by ROI and urgency
- Delivered as an executive-ready report leadership can act on immediately
- Includes a Discovery Log capturing every finding, risk, and opportunity
TRANSFORMATION PROGRAM
WFM ACCELERATOR
You've identified the gaps — now it's time to close them at speed. The WFM Accelerator is a structured engagement that builds your team's capability, aligns your stakeholders, and executes a strategic roadmap designed to create lasting WFM performance.
- Full strategic road map with sequenced implementation milestones
- Hands-on capability building for your WFM team and leadership
- Stakeholder alignment sessions that drive org-wide buy-in
- Technology evaluation and vendor selection support
- Executive readout delivered at every major milestone
Our WFM Solutions
TWO POWERFUL WAYS TO UNLOCK WFM PERFORMANCE
Precision diagnostics or full-speed execution — choose the engagement that fits where you are right now.
DIAGNOSTIC ENGAGEMENT
WFM HEALTH CHECK
You can't fix what you can't see. The WFM Health Check is a deep-dive diagnostic that reveals where your WFM practice is leaking cost, missing SLAs, and operating on dangerous assumptions. Walk away with a clear picture of your current state — and exactly what to do next.
- Identify cost leakage from overstaffing, schedule gaps, and shrinkage mismanagement
- Expose systemic blind spots in forecasting and scheduling accuracy
- Prioritized recommendations ranked by ROI and urgency
- Delivered as an executive-ready report leadership can act on immediately
- Includes a Discovery Log capturing every finding, risk, and opportunity
TRANSFORMATION PROGRAM
WFM ACCELERATOR
You've identified the gaps — now it's time to close them at speed. The WFM Accelerator is a structured engagement that builds your team's capability, aligns your stakeholders, and executes a strategic roadmap designed to create lasting WFM performance.
- Full strategic road map with sequenced implementation milestones
- Hands-on capability building for your WFM team and leadership
- Stakeholder alignment sessions that drive org-wide buy-in
- Technology evaluation and vendor selection support
- Executive readout delivered at every major milestone
WHAT YOU'LL WALK AWAY WITH
CONCRETE DELIVERABLES.
REAL OUTCOMES.
Every engagement produces executive-grade documentation designed for action — not a binder that sits on a shelf.
COMPREHENSIVE WFM ASSESSMENT
Full-spectrum evaluation of your WFM infrastructure, team, and processes
DISCOVERY LOG REPORT
Structured documentation of every finding, gap, and opportunity uncovered
PRIORITIZED RECOMMENDATIONS
Ranked action items sorted by ROI potential and implementation urgency
STRATEGIC ROAD MAP
A sequenced implementation plan your team can execute with confidence
EXECUTIVE READOUT
Board-ready presentation of findings, priorities, and investment recommendations
WHAT YOU'LL WALK AWAY WITH
CONCRETE DELIVERABLES.
REAL OUTCOMES.
Every engagement produces executive-grade documentation designed for action — not a binder that sits on a shelf.
COMPREHENSIVE WFM ASSESSMENT
Full-spectrum evaluation of your WFM infrastructure, team, and processes
DISCOVERY LOG REPORT
Structured documentation of every finding, gap, and opportunity uncovered
PRIORITIZED RECOMMENDATIONS
Ranked action items sorted by ROI potential and implementation urgency
STRATEGIC ROAD MAP
A sequenced implementation plan your team can execute with confidence
EXECUTIVE READOUT
Board-ready presentation of findings, priorities, and investment recommendations
client TESTIMONIALS
Great Verint Training from Solid Rock Consulting
I had an excellent experience training on Verint with Solid Rock Consulting. The consultants were knowledgeable, patient, and great at explaining complex features in a simple, practical way. The sessions were tailored to my needs, well-organized, and immediately useful in my day-to-day work. I now feel confident using Verint and highly recommend Solid Rock Consulting for quality training and support.
T H.W.
The Solid Rock team is ON TOP OF IT!!! Their knowledge of Workforce Management and Call Center optimization is beyond words. They don't just build systems, they make sure you understand how those systems work before they hand you the keys.
Steve Brickner
I had an excellent experience working with Solid Rock Consulting. Juanita brought a deep level of knowledge and expertise that was immediately evident and incredibly impactful. My team was able to strengthen foundational understanding while also growing into more advanced skill areas, which made a real difference in how we operate.
Quita Lewis
Social Proof
client TESTIMONIALS
Great Verint Training from Solid Rock Consulting
I had an excellent experience training on Verint with Solid Rock Consulting. The consultants were knowledgeable, patient, and great at explaining complex features in a simple, practical way. The sessions were tailored to my needs, well-organized, and immediately useful in my day-to-day work. I now feel confident using Verint and highly recommend Solid Rock Consulting for quality training and support.
T H.W.
The Solid Rock team is ON TOP OF IT!!! Their knowledge of Workforce Management and Call Center optimization is beyond words. They don't just build systems, they make sure you understand how those systems work before they hand you the keys.
Steve Brickner
I had an excellent experience working with Solid Rock Consulting. Juanita brought a deep level of knowledge and expertise that was immediately evident and incredibly impactful. My team was able to strengthen foundational understanding while also growing into more advanced skill areas, which made a real difference in how we operate.
Quita Lewis
HOW IT WORKS
THREE MOVES.
TRANSFORMATIONAL RESULTS.
Every SRC engagement follows a proven methodology that moves you from diagnostic to execution fast.
ASSESS
We conduct a comprehensive audit of your WFM practice — people, processes, technology, and data — to surface what's working and what isn't.
ALIGN
We facilitate cross-functional alignment sessions that ensure leadership, operations, and HR are moving toward the same goals with the same understanding.
ACCELERATE
We hand you a prioritized roadmap — or execute it alongside you — so improvements aren't just documented. They're done.
HOW IT WORKS
THREE MOVES.
TRANSFORMATIONAL RESULTS.
Every SRC engagement follows a proven methodology that moves you from diagnostic to execution fast.
ASSESS
We conduct a comprehensive audit of your WFM practice — people, processes, technology, and data — to surface what's working and what isn't.
ALIGN
We facilitate cross-functional alignment sessions that ensure leadership, operations, and HR are moving toward the same goals with the same understanding.
ACCELERATE
We hand you a prioritized roadmap — or execute it alongside you — so improvements aren't just documented. They're done.
LET'S TALK
Two Ways to Get Started — Both Free
BOOK A DISCOVERY CALL
Tell us where you are and what you're trying to solve. We'll come prepared, ask the right questions, and help you figure out exactly where to start.
───────
Explore WFM options,
grab your free score today.
Identify the gaps in your current strategy, discover opportunities for immediate savings, and start optimizing your workforce with confidence.
LET'S TALK
Two Ways to Get Started — Both Free
BOOK A DISCOVERY CALL
Tell us where you are and what you're trying to solve. We'll come prepared, ask the right questions, and help you figure out exactly where to start.
───────
Explore WFM options,
grab your free score today.
Identify the gaps in your current strategy, discover opportunities for immediate savings, and start optimizing your workforce with confidence.
THE WFM PEOPLE™
Your trusted Workforce Management education and optimization partner.
The WFM People™ — because we've been where you are.
(863) 656-1152
© 2026 Solid Rock Consulting. All rights reserved. The WFM People™
THE WFM PEOPLE™
Your trusted Workforce Management education and optimization partner.
The WFM People™ — because we've been where you are.
© 2026 Solid Rock Consulting. All rights reserved. The WFM People™