WFM Fundamentals Bundle
Key Focus Areas:
The "WFM Fundamentals" likely covers the essential disciplines that form the basis of a successful WFM strategy, including:
The Four Core Pillars of WFM: A detailed exploration of Historical Data, Forecasting (volume and channel-specific), Scheduling (blending art and science), and Intraday Management (real-time activities).
WFM's Strategic Role: Moving beyond the misconception that WFM is just scheduling or an HR tool. The training emphasizes WFM as a performance-driving discipline that aligns workforce capacity with customer demand.
Data Foundation: Instructions on building a reliable Workforce Data Foundation, which includes identifying correct data sources, ensuring accuracy, and effective integration for better decision-making.
The WFM Lifecycle: A full understanding of the entire WFM process and how it positively impacts all areas of the organization, from Human Resources to Executive leadership.
Impact on Experience: The critical connection between effective WFM and both Customer Experience (CX) and Employee Experience (EX), highlighting how WFM is key to job satisfaction, burnout prevention, and overall business results.
Who It's For:
Individuals starting a WFM Career: Seeking a strong foundation, an understanding of various WFM job functions, and the skills needed to transition into a WFM role.
Managers and Executives: Looking to establish or transform their team's WFM practices, boost productivity, and drive strategic business results.
Operational Change Agents: Ready to elevate their impact and influence by understanding how WFM strategies connect to broader business objectives.
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