Stop Guessing Your Long-Range Staffing.
Get the Exact Model.
This 90-minute replay of our packed-out conference session gives you the complete
framework for building a high-accuracy, data-backed capacity plan.
CAPACITY PLANING 101 - REPLAY
This 90-minute conference session replay is essential for anyone who needs to justify and win staffing budgets from Finance and Operations leaders. It’s focused entirely on the high-level strategy and presentation method used by Solid Rock Consulting clients.
THE WFM FUNDAMENTALS
Master the core terminology, definitions, and basic principles of WFM, including the relationship between volume, AHT, and FTEs. Build a solid understanding of the WFM ecosystem and how each pillar (Data, Forecasting, Scheduling, and Intraday/Real-Time Management) contributes to service level goals.
WFM: GO BEYOND
You will learn how to quantify the multi-million dollar impact of your WFM decisions to present a compelling, business-focused case to leadership. Get detailed guidance on integrating Data, Forecasting, Scheduling, and Real-Time management into a single, cohesive, high-performing system for long-term strategic success.
WFM Go Beyond Workbook
This is not a textbook. It's an action-first guide packed with real-world exercises and data sets to train you in every core WFM discipline. You will close this workbook a master practitioner, ready to execute with confidence.
WHO ARE THESE PRODUCTS FOR?
Whether you are an individual practitioner or a departmental VP, these Solid Rock Consulting resources are designed to accelerate your career and your company's performance.
WFM Analysts & Managers: Move from reactive scheduling to strategic, profitable planning.
Contact Center Directors & VPs: Get the proven systems required to scale operational efficiency and confidently set budgeting targets.
CX & EX Leaders: Build data-driven plans that minimize agent burnout and ensure superior customer service is protected at all times.
Finance & Operations Leaders: Gain the clear, reliable methodology to calculate FTEs and allocate resources based on proven demand forecasting.