Stop Guessing Your Long-Range Staffing.
Get the Exact Model.
This 90-minute replay of our packed-out conference session gives you the complete
framework for building a high-accuracy, data-backed capacity plan.
Is Your Staffing Plan Built on Guesswork?
Most Workforce Management teams are trapped in a reactive cycle, constantly fighting fires, adjusting daily schedules, and never getting ahead.
The real strategic power comes from Capacity Planning: the ability to look 6, 12, or 18 months into the future and tell leadership exactly who you need to hire and when.
Are you tired of...
Making multi-million dollar hiring decisions based on a "gut feeling" or messy spreadsheets?
Being chronically understaffed, leading to agent burnout and missed service levels?
Or being overstaffed, wasting thousands on payroll for agents with no work to do?
Struggling to justify your hiring plan to finance in a language they understand?
This 90-minute masterclass is the exact blueprint you need to solve these problems for good.
In This 90-Minute Masterclass,
You Will Discover:
The 3-Pillar Planning Model: The complete A-to-Z framework for building a rock-solid, long-range forecast (from business drivers to FTE required).
Beyond Basic Formulas: How to accurately model for complex, multi-skill environments and non-phone workloads (like email, chat, and back-office).
How to Master Shrinkage & Attrition: Stop guessing and learn to scientifically project shrinkage and attrition so they don't destroy your hiring plan.
The "Budget vs. Reality" Bridge: The exact method for presenting your capacity plan to leadership and finance. We'll give you the slides and talking points to get the budget you actually need.
Expert Q&A Insights: Get answers to the toughest, real-world questions asked by your WFM peers.
Who Is This For?
This class is a must-have for:
WFM Analysts & Managers who want to move from reactive scheduling to strategic planning.
Contact Center Directors & VPs responsible for operational efficiency and budgeting.
CX & EX Leaders who know that poor staffing directly impacts customer satisfaction and employee burnout.
Finance & Operations Leaders who need to build and justify a data-driven staffing budget.
Here's Exactly What You'll Get:
When you enroll today, you get lifetime access to the complete learning kit.
The 90-Minute HD Replay Video
A PDF of the Complete Presentation Slides
Our 3 Exclusive Capacity Planning Excel Templates
Get the complete masterclass and all materials for a single, one-time payment.
Complete Your Enrollment